FAQs

Size Range

  • Our sizes currently run from XSmall to Large. We will let you know when we've expanded our sizing to accommodate more body types!

 

How do I know my size?

  • A size chart is posted on each product page to guide you. As a general rule, your waist size is the smallest part of your torso, while your hip size is the widest part of your butt area. If you're still not sure which size to get, email us at hello@juanicu.com or DM us on instagram so we can help you out.

 

What are your payment options?

  • We accept credit/debit card payments through PayPal (no need for a PayPal account!). You may also pay via GCash or Bank Deposit (or Mobile Bank Transfer) through BPI or BDO. Please note, however, that orders via GCash/Bank Deposit will be reserved for only 2 days and will automatically be cancelled if not paid within the given period.

 

The item I want is sold out. Can I preorder?

  • Since we produce limited stocks and restocks are not always guaranteed, we’ve opened select styles and colours for preorder. If something has caught your eye and it’s sold out, you may DM us on Instagram or send us an email at hello@juanicu.com and we’ll gladly assist you. 

 

How long will it take for me to receive my order?

  • For credit card payments, we will process your order immediately. For GCash/Bank Deposit payments, we will process your order as soon as we receive your proof of payment. After your order has been processed, we will ship out your order within 1-2 business days. Delivery for Metro Manila orders will take 1-3 days and 2-5 days for all Provincial orders.

 

Can I have my orders delivered via Grab Express or Lalamove?

  • If you really need your order ASAP, kindly email us or DM us on Instagram and we can try to arrange something for you.

       

    Thank you! If you have any more questions, feel free to email us anytime. 

    ♡ JUANICU